This role provides leadership to property and maintenance teams, ensures compliance with company standards, and supports additional affiliated service operations as assigned.

Key Responsibilities

Portfolio Operations

• Oversee operational and financial performance for assigned Ohio properties
• Conduct regular property visits to evaluate maintenance, curb appeal, compliance, and resident satisfaction
• Analyze budgets, financial reports, and variances; recommend corrective actions
• Ensure accurate and timely reporting related to occupancy, collections, expenses, and maintenance
• Support the implementation of company policies, procedures, and strategic initiatives

Leadership and Team Development

• Provide coaching and performance oversight to property managers, leasing staff, and maintenance supervisors
• Assist with onboarding and development of management staff
• Partner with HR regarding staffing, performance documentation, and personnel matters
• Promote a culture of teamwork, accountability, and excellent service

Operational Support for Affiliated Services

• Provide oversight to designated affiliated service operations
• Support collections, staffing, workflow, and operational consistency
• Collaborate with leadership to ensure adherence to company standards

Administration and Strategic Coordination

• Prepare operational updates and recommendations for senior leadership
• Assist with special projects, property transitions, and new initiatives
• Work closely with corporate departments—Accounting, HR, Maintenance, Marketing—for alignment and communication
• Review vendor and contractor performance to ensure service and cost effectiveness

Customer Service and Resident Relations

• Ensure consistent delivery of high-quality customer service across properties
• Assist with escalated resident concerns
• Monitor property reputation and support improvement of public feedback and ratings

Qualifications

• Education: Bachelor’s degree preferred; equivalent experience accepted
• Experience: 5–7 years in property management, regional operations, or multi-site leadership
• Experience managing budgets, staffing, and multi-property performance

Skills and Abilities

• Strong leadership, communication, and organizational skills
• Ability to interpret financial and operational data
• Sound judgment and problem-solving skills
• Ability to travel consistently throughout Ohio
• Proficiency in Microsoft Office and property management software (MRI or similar)