The Leasing Consultant is responsible for apartment rentals, move-ins, and lease renewals while achieving maximum occupancy. This position operates within and contributes to an environment that complies with Fair Housing laws and Equal Employment Opportunity standards.

Key Responsibilities

• Market vacant units and renew occupied units
• Conduct market surveys to analyze competitors
• Track telephone and office traffic
• Conduct property tours demonstrating the property’s amenities
• Follow up with potential and renewing residents until leases are closed
• Conduct credit checks and income verifications while maintaining confidentiality
• Draft leases for new and renewing residents
• Inspect vacant units and report repair items
• Prepare welcome packages and schedule move-ins/move-outs
• Provide exceptional customer service and promote resident retention
• Process maintenance/work orders and maintain control in emergencies
• Manage resident package check-ins
• Perform general administrative duties (filing, phones, mail, rent collection, etc.)
• Attend staff meetings and complete internal training

Qualifications

• Education: High school diploma or GED 
• Experience: Minimum of 3 years of apartment leasing experience

Skills and Abilities

• Administrative: Phones, filing, correspondence, data entry
• Analytical: Lease review, invoice discrepancies, problem solving
• Communication: Clear written and verbal communication
• Computer: Excel, Word, Outlook, Internet, MRI
• Coordinating: Scheduling and prioritizing tasks
• Creative: Marketing and leasing presentations
• Mathematical: Lease calculations, prorations, special rates
• Other: Confidentiality, customer service, initiative, teamwork, time management

Schedule

Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–5:00 PM

This individual will oversee the day-to-day leasing and property operations, including budgeting, resident relations, employee management, rent collection, and overall property performance

Key Responsibilities

• Oversee daily property operations and ensure profitability and efficiency within the approved annual operating budget and company directives
• Manage leasing activities, rent collection, and authorize corrective and/or legal action as needed
• Follow up on all legal actions and ensure appropriate documentation
• Review financial statements and work with onsite staff to identify issues and implement corrective measures
• Review and oversee contracts, purchases, and approve invoices for payment
• Support marketing strategies and maintain records of advertising efforts
• Conduct regular property inspections to ensure high standards for building conditions, grounds, and unit turnover
• Monitor office procedures, organization, and operational workflows
• Ensure housing practices comply with all required inspections, permits, and licenses
• Monitor and address property safety concerns
• Coordinate regional or national purchasing/service opportunities
• Hire, train, supervise, and support all onsite staff to ensure high performance
• Evaluate performance of administrative and maintenance staff and make recommendations for promotions, salary increases, or terminations
• Monitor rental activity and market conditions; recommend adjustments to pricing and marketing strategies
• Communicate with residents to ensure compliance with property rules and regulations
• Ensure onsite staff provides excellent customer service to residents and prospective residents 
• Handle disciplinary actions with proper documentation
• Perform any additional tasks assigned by management

Qualifications

Experience:

• Minimum of 3 years of Property Management experience
• Minimum of 5 years of apartment leasing, sales, or marketing experience

Skills and Abilities:

• Strong analytical, organizational, and communication skills
• Detail-oriented with the ability to manage multiple tasks and projects simultaneously 
• Ability to respond effectively to the needs of residents, contractors, and employees 
• Ability to direct and analyze both physical and financial operations of the property 
• Ability to supervise, train, coach, and motivate a large administrative and maintenance staff 
• Familiarity with budgets, accounts payable/receivable, delinquencies, collections, and financial reporting
• Strong leadership abilities with the capacity to work independently and as part of a team